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In case you receive a damaged or
defective product, please bring it to the notice of the delivery personnel
immediately. In case you notice an issue later, please call us 011 244422850 or
write to us at contactus@geeken.co.in
No! There are no delivery or installation charges as long as you
are in one of our serviceable cities/ pin code. Delivery, installation, and
clean up after the delivery process is on us. Go ahead and order fearlessly!
Please get in touch with our
Customer Care at contactus@geeken.co.in or 011 2444 22850. We'll
try our best to assist you.
Sorry, we
do not allow rescheduling of orders through our website. You can contact our
helpline for further assistance.
Once your order has been shipped, you will
receive an email and an SMS notification with its details. You can track the
shipment by clicking on the link provided in the email. You can also track your order by
visiting www.geeken.in and clicking on the 'Track Order' link located
in the upper right-hand corner of the website. From there, you can either log
in or type in your 'Order Number' to get tracking.
The
warranty that we offer differs from product to product, based on the materials
used. Please refer to the 'Specifications' tab in the Product Details section
for warranty related information.
You can
check if an item you are purchasing will need assembly service by going to the
'Product Details' page. The required information is supplied under
'Specifications' in the Product Details section.
Our showroom timings are from 9 30 am to 6 pm from Monday to
Saturday (Except Public Holidays)
At this moment, we do not customize furniture. All our
products are curated and standardized. However, for different colors and
finishes some presets are present on our website. For further customization you
can visit Geeken HQ showroom or your nearest dealer
Geeken Furniture offers a
wide range of payment options to accommodate every need and offer maximum
flexibility. The following payment options are currently available on Geeken
Furniture:
1. Internet Banking
2. Debit Cards issued by all leading banks in India.
3. Online Wallets such as Phone pay, Google Pay, Paytm, etc.
We do not collect or store your card or account
details. Your transaction is authorized at multiple points, first by the
payment gateway and subsequently by Visa/MasterCard/American Express/Banks
directly without any information passing through us
Transactions
could fail due to multiple reasons:
1.
Information passed on to payment gateway is inaccurate, i.e., account details,
billing address, password (for net banking)
2. Your
Internet connection is disrupted in the process
3. If
your account has been debited after a payment failure, it will be rolled back
within seven working days.
Please direct all questions and
further clarifications regarding the above statement to contactus@geeken.co.in
No, at
this point in time, we do not offer 'Cash on Delivery' or 'Card on Delivery' as
payment options.
Click on the 'Register' link on the top right-hand side of every
page on Geeken Furniture. This will open a window where you need to: fill in
your basic details, choose a password for your account, and click on the 'Sign
Up' button to complete your registration!
When you
register with us, we provide you regular updates regarding new product
launches, new design arrivals, offers, and discounts.
To change
your password, log in, and choose the 'My Profile' options under your Account
name. Here you can change your password by entering your current password and
the new password.
Click on
'Login' link on the top right-hand side of the page. This will open a window
where you will see a 'Forgot Password?' link. Provide your registered email
address or mobile number, and we will send you instructions for getting a new
password.
In case
you receive a damaged or defective product, please bring it to the notice of
the delivery personnel immediately. In case you notice an issue later, please
call us at 011- 2444 22850 or write to us at contactus@geeken.co.in
The
refund amount for the orders paid online or paid via credit/debit card at the
time of ordering will be refunded within 7-10 working days from the date of
initiating the refund through the online account, or will be refunded to the
same card
The installation of the product(s) is completed within two
working days after the delivery. Our teams try their best to always stick to
the installation timelines and delays, if any, are only due to unforeseen and
unavoidable circumstances
You will
be notified via SMS once the Geeken Furniture technician visit is confirmed.
Please get in touch with our
Service Team for any service request - customercare@geeken.co.in 011 2444 22850
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